TERMS OF SERVICE
Attention! Before viewing this site, carefully read these conditions. If you do not agree to these terms, do not use this site.
We are pleased to welcome you to the website https://pl-agency.com/ (hereinafter referred to as the "Site").
PL Agency (company) hereinafter referred to as the Seller, addresses this Agreement (hereinafter referred to as the Agreement) to any person (an indefinite number of persons) who has expressed readiness to conclude an agreement on the conditions set forth below (hereinafter referred to as the Client).
This Agreement is a public offer, the acceptance of the terms (acceptance) of which is the commission of actions provided for by the Agreement.
Language of the Terms
1. Where PL Agency has provided you with a translation of the Russian language version of the Terms, then you agree that the translation is provided for your convenience only and that the Russian language versions of the Terms will govern your relationship with PL Agency.
2. If there is any contradiction between what the Russian language version of the Terms says and what a translation says, then the Russian language version shall take precedence.
In this Agreement, unless the context otherwise requires, the following terms are used in the following meanings:
1.1. The terms of the Agreement govern the relations of the Seller and the Customer and contain the following definitions:
1.1.1. Internet site - a set of web pages hosted on a virtual server and forming a single structure located on the Internet at: https://pl-agency.com (hereinafter referred to as the Site).
1.1.2. Offer - this document (Agreement), posted on the Internet at: https://pl-agency.com/en/info/sale-terms
1.1.3. Acceptance - full and unconditional acceptance of an offer by means of the implementation of the actions specified in clause 3.1 of the Agreement.
1.1.4. Seller - PL Agency which placed the offer.
1.1.5. Website Visitor- a person who came to the Site without the purpose of placing the Application.
1.1.6. Client - a legal or competent natural person who has entered into an Agreement by acceptance on the terms contained in the offer.
1.1.7. Site User (hereinafter referred to as the User) is a person who has access to the Site through the Internet and uses the Site.
1.1.8. Content - a file presented in a partially or fully encrypted format on the Site, which is its content. The content of the Site is distributed on the main - Client, and auxiliary - administrative, which the Seller creates to facilitate the functioning of the Site, including the interface of the Site.
1.1.9. Demo site or demo- the name or address indicated on the product card, where the resource is located for clarification and visual work of the described product, but which cannot be the basis for claims for non-compliance due to various conditions and changes.
1.1.10. A domain is a site address or a specific zone that has a name that is not similar to any other in the domain name system. Localhost, that is, the local address of the computer is also considered a separate domain name, therefore it cannot be separated from the general network of issued domains.
1.1.11. Contractor - a seller, the description of the Services of which is posted on the Site.
1.1.12. Services - information services provided by the Contractor and available for the Application on the Site.
1.1.13. Request- duly executed request of the Client for the provision of the Services selected on the Site.
1.1.14. Personal data - any information relating directly or indirectly to a determined or determined individual (subject of personal data) in accordance with the Law on Personal Data.
1.1.15. Processing personal data - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), retrieval, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
2. SUBJECT OF THE AGREEMENT
2.1. This Agreement defines the conditions and procedure for using the results of intellectual activity, including content elements of the Website located on the Internet at: https://pl-agency.com (Website), providing the User with access to the information contained on the Website and provided services, the responsibility of the Parties and other features of the functioning of the Site and the relationship of the Users of the Site with the Seller, as well as with each other.
2.1.1. This Agreement covers all existing (actually functioning) at the moment services (services) of the Site, as well as any subsequent modifications and additional services (services) that appear in the future.
2.2. Paid services are provided in accordance with the list of paid functions, according to the approved Tariffs posted on the Site, which is an integral part of this Agreement. Tariffs can be changed by unilateral decision of the Administration. The cost of the paid period is not subject to change.
3. ACCEPTANCE OF THE AGREEMENT
3.1. Acceptance (acceptance of the offer) is the Client clicking the “Confirm Order” button. From this moment the Agreement is considered concluded by the Buyer on the conditions specified therein. At the same time, the Buyer confirms full and unconditional agreement with the contents of the Order.
3.2. The fact of payment for the Goods and / or Services is the unconditional acceptance by the Buyer of the terms of this Agreement.
3.3. Performing actions to accept the offer in the manner specified in clause 3.1 of the Agreement, the Client guarantees that he is familiar with, agrees, fully and unconditionally accepts all the terms of the Agreement, agrees to comply with them.
3.4. The Client hereby confirms that acceptance (taking actions to accept the offer) is tantamount to signing and concluding an Agreement on the terms and conditions set forth in this Agreement.
3.5. The offer takes effect from the moment it is posted on the Internet at https://pl-agency.com/en/info/sale-terms and is valid until the offer is withdrawn.
3.6. An agreement may be adopted solely as a whole. After the Customer accepts the terms of this Agreement, it acquires the force of the agreement concluded between the Seller and the Customer, while such an agreement as a paper document signed by both Parties is not executed.
3.7. The Seller reserves the right to amend this Agreement without any special notice, in connection with which the Client undertakes to regularly monitor changes to the Agreement. The new version of the Agreement comes into force from the moment it is posted on this page, unless otherwise provided by the new version of the Agreement. The current version of the Agreement is always on this page at: https://pl-agency.com/en/info/sale-terms
3.8. The seller provides the opportunity to download the necessary product located on its own systems and storage bases by selling this information and packing this information into the archive for direct installation of this add-on to the systems necessary for this, subject to the minimum performance requirements specified in the description of the product itself or clarification of this information responsible person and is intellectual property.
3.9. The Contractor carries out domain registration using personal data of the customer, posting information on the Services offered on the Website, other information related to the Contractor's activities. Making changes, including the information on the provision of the Services on the Site and their cost, is carried out by the Contractor unilaterally without prior notice to the User. The information is valid until the Contractor makes the appropriate changes, unless otherwise specified by the Contractor.
3.10. The demo site may or may not be appropriate for the product if the demo is hosted on a third-party site due to improvements to a third-party site or a version change. Please rely more on product card screenshots. The demonstration located on a third-party site cannot be considered as providing false information and, accordingly, to initiate a dispute or refund. The seller is not responsible for changing the demo site with the product version.
3.11. Exchange, return, update of the loaded goods is impossible due to the complex technical filling of the purchased product and its licensing systems.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The seller undertakes:
4.1.1. Within 30 calendar days from the date of receipt of the written notification of the Client on their own and at their own expense, eliminate the shortcomings of the Site identified by the Client, namely:
- inconsistency of the content of the Site with the data specified in clause 2.1 of the Agreement;
- the presence in the Site of materials prohibited for distribution by law.
4.1.2. Refrain from any actions that could hamper the implementation by the Client of the right to use the Site provided to him within the limits established by the Agreement.
4.1.3. Provide information on working with the Site via e-mail, announcements of new versions and customer assistance through the ticket system. Current email addresses are located in the "Contacts" section of the Site at: https://pl-agency.com/en/info/contacts .
4.1.4. To use all personal data and other confidential information about the User only for the provision of services in accordance with the Agreement, not to transfer to third parties the documentation and information about the User held by him.
4.1.5. Ensure the confidentiality of information entered by the Client when using the Site through the Client’s personal account, except for cases when such information is posted in public sections of the Site (for example, chat).
4.1.6. Advise the Client on all matters relating to the Site. The complexity of the issue, the volume, and the timing of the consultation are determined in each case by the Seller independently. Help and support is provided through the service indicated on the site and in the payment letter. Response times may vary from negotiated due to various circumstances.
4.2. Customer agrees:
4.2.1. Timely pay for some paid services of the site and / or Technical support that the client ordered, no more than 3 (three) days from the expiration of the previous payment. In case of non-payment by the User of the site services and / or Technical support, the Site Administration suspends the provision of services in the amount determined by the tariff chosen by the User.
4.2.2. Provide during registration reliable, complete and up-to-date data, monitor their updating;
4.2.3. Use the Site only to the extent of those rights and in the ways provided for in the Agreement.
4.2.4. Strictly adhere to and not violate the terms of the Agreement, as well as ensure the confidentiality of commercial and technical information received in cooperation with the Seller.
4.2.5. Refrain from copying in any form, as well as from changing, supplementing, distributing, hacking, the content of the Site (or any part thereof) without the prior written permission of the Seller.
4.2.6. Do not use any devices or computer programs to interfere or attempt to interfere with the normal functioning of the Site and strictly adhere to the required proper registration / payment process.
4.2.7. Immediately inform the Seller about all known facts of the illegal use of the Site by third parties.
4.2.8. Use the Site without violating the property and / or personal non-property rights of third parties, as well as the prohibitions and restrictions established by applicable law, including without limitation: copyright and related rights, trademark rights, service marks and appellations of origin, industrial rights samples, rights to use images of people.
4.2.9. Prevent the posting and transfer of materials of an illegal, indecent, indecent, defamatory, threatening, pornographic, hostile nature, as well as containing harassment and signs of racial or ethnic discrimination, calling for the commission of acts that may be considered a criminal offense or constitute a violation of any law, as well as considered inadmissible for other reasons, materials promoting the cult of violence and cruelty, materials containing obscene language .
4.2.10. Not to distribute advertising materials in personal messages to other Clients without obtaining their prior consent to receive such materials (SPAM) and to perform other duties stipulated by the Agreement.
4.3. The seller has the right:
4.3.2. Collect information about Users' preferences and how they use the Site (the most frequently used functions, settings, preferred time and duration of work with the Site, etc.), which is not personal data, to improve the operation of the Site, diagnose and prevent site failures.
4.3.3. To amend unilaterally the Agreement by issuing its new editions.
4.3.4. Delete Client Content at the request of authorized bodies or interested parties if this content violates applicable law.
4.3.5. Temporarily discontinue the operation of the Site, as well as partially restrict or completely terminate access to the Site until the completion of the necessary maintenance and (or) modernization of the Site. The Client does not have the right to demand compensation for losses for such a temporary cessation of services or limiting the availability of the Site.
4.3.6. Limit or terminate purchased add-ons if the store crashes or remove the ability to use the solution if the customer is considered a violator under this agreement.
4.4. The client has the right:
4.4.1. Use the Site to the extent and in the manner provided for in the Agreement.
4.4.2. Download the purchased add-on from the Site and use it on the specified domain name without restrictions (provided that the agreement on the part of the client or paragraph 4.3.5 is not violated).
4.5. The Client does not have the right to consent to the implementation of this Agreement in cases where he does not have a legal right to use the Site in the country in which he resides or resides, or if he has not reached the age from which he has the right to enter into this Agreement.
4.5.1. The client is solely responsible for possible negative consequences caused by incompatibility or conflicts of the downloaded add-ons with other products installed on the same site. Instances are not intended and cannot be used in information systems operating in hazardous environments, or serving life support systems, in which a malfunction of a product can endanger human life and health.
5. TERMS AND CONDITIONS OF USE
5.1. Provided that the Client fulfills this Agreement, the Client is granted a simple (non-exclusive) license to use the Site using a personal computer, mobile phone or other device, in the amount and manner established by the Agreement, without the right to provide sublicenses and assignments.
5.1.1. When purchasing a product, the Client receives a coded archive that can be used as a module, template, preset or any other addition specified in the product description and does not receive additional privileges in terms of assistance with installing or configuring this product. Additional work is negotiated or paid separately.
5.1.2. The server should not block the connection with our website / domain, while working and installing any solution. Our domain namehttps://pl-agency.com should be open and not blocked by antiviruses and third-party software on your platform. Due to the technical features of licenses and their verification, you run the risk of getting a non-working application.
5.2. In accordance with the terms of the Agreement, the Seller provides the Client with the right to use the Site in the following ways:
5.2.1. Use the Site to view, familiarize, leave comments and other entries and implement other functionality of the Site, including by playing back on the monitor (screen) the appropriate technical means of the Client;
5.2.2. Briefly load computers into the memory for the purposes of using the Site and its functionality;
5.2.3. To quote elements of the Client’s content of the Site indicating the source of citation, including a link to the URL of the Site.
5.2.4. The method of receipt and payment is described in the product card or in this paragraph: https://pl-agency.com/en/info/how-to-order .
5.3. The Client is not entitled to take the following actions when using the Site, as well as any components of the Site:
5.3.1. Modify or otherwise revise the Site, including translating into other languages.
5.3.2. Copy, distribute or process materials and information contained on the Site, unless it is necessary and caused by the implementation of the functionality available as a specific Client.
5.3.3. To violate the integrity of the protective system or to carry out any actions aimed at bypassing, removing or deactivating technical means of protection; use any program codes designed to distort, delete, damage, imitate or violate the integrity of the Site, transmitted information or protocols.
5.4. Any rights not expressly granted to the Client in accordance with this Agreement are reserved by the Seller.
5.4.1. The seller does not recover deleted orders. Further updates on additions are possible only when placing a new order.
5.5. The site is provided by the Seller in the "As Is" ("AS IS") state, without warranty obligations of the Seller or any obligation to eliminate defects, operational support and improvement. This means that for problems that arise during the operation of the Customer's copy of the Product (including: compatibility problems with other software products (packages, versions, cms, etc.), problems arising from your ambiguous interpretation of reference information regarding the content , discrepancies in the results of using the software to your expectations, etc.), the seller is not responsible.
5.6. With respect to Client Content, the Client warrants that it is the owner or possesses the necessary rights to use and grant the Seller the right to use all Client Content in accordance with this Agreement.
5.7. By accepting the terms of this Agreement, the Client gratuitously grants to the Seller and other Customers a non-exclusive gratuitous right to use (simple license) materials that the Client adds (places) on the Site in sections intended for access to all or part of the Users (forum, tickets, reviews, comments, etc. ) The specified right and / or permission to use materials is provided simultaneously with the addition of such materials by the Client to the Site for the entire duration of the exclusive rights to intellectual property or the protection of non-property rights to these materials for use in all countries of the world.
6.1. To fulfill the terms of the Agreement, the Client agrees to provide and agrees to the processing of personal data.
6.2. The information (personal data) received by the Seller is not subject to disclosure, unless its disclosure is required by law or is necessary for the operation of the Site and its functions (for example, when publishing comments in the “Comments” section of the Site, under the comment written by the Client, the name, date and comment submission time).
6.3. The Contractor uses the personal data of the Customer in order to:
6.3.1. execution by the Customer of the Application on the Site;
6.3.2. feedback from the customer.
6.3.3. domain registration and hosting in the name of the Customer.
6.4. Personal data collected by the Contractor:
6.4.1. Customer Phone Number;
6.4.2. Customer email address;
6.4.3. Name of the Customer.
6.4.4. Passport data required for domain registration and hosting in the name of the Customer.
6.5. The Contractor shall not disclose the information received from the Customer. In this case, the disclosure of information in the case when the obligation of such disclosure is established by the requirements of current legislation is not considered a violation of obligations.
7. RESPONSIBILITY OF THE PARTIES
7.1. The parties are responsible for non-performance or improper performance of their obligations in accordance with the terms of the Agreement and the law.
7.2. The seller does not accept responsibility for the compliance of the Site with the purposes of use.
7.3. The seller is not responsible for technical interruptions in the operation of the Site. However, the Seller undertakes to take all reasonable measures to prevent such interruptions.
7.4. The Seller is not responsible for any actions of the Client related to the use of the granted rights to use the Site; for damage of any kind incurred by the Client due to the loss and / or disclosure of his data or in the process of using the Site.
7.5. In the event that any third party makes a claim to the Seller in connection with a violation by the Client of the Agreement or applicable laws, a violation of the rights of third parties by the Client, the Seller bears no responsibility for this and is not entitled to block the client for no apparent reason.
7.6. The seller is not responsible for the content of messages or materials of Users of the Site (Client Content), any opinions, recommendations or advice contained in such content. The seller does not carry out a preliminary verification of the content, authenticity and safety of these materials or their components, as well as their compliance with the requirements of the applicable law, and the availability of the necessary rights for users to use them without fail, but tries to monitor these requests in every possible way.
7.6.1. The Seller is not liable for damage caused to the Client due to improper use of the goods and services ordered on the Site or when the solution is installed independently.
7.6.2. The Seller is not liable for damage resulting from the Client’s ignorance of the use of the Goods and Services ordered on the Site.
7.6.3. The seller is not responsible for the work and technical failures on affiliate services (hosting, cms, applications, etc.), at which the seller registers and / or recommends the use of the Client.
8. TERMS OF WORK OF TECHNICAL SUPPORT
8.1. You can order services directly from the product card, from our specialists. After the acquisition, in the unmarked clause, the services are provided under a preliminary agreement with support at the contacts indicated on the website, the ticket system or through the feedback form.
8.2. A Technical Service consultant has the right to request data to solve a problem or install an add-on on your site (as a rule, this is an ftp account and the administrative part of the site, but access to msql with hosting may also be required in rare cases). Specialists work only with direct access, without providing third-party extensions or truncated rights. If the site is hosted on a free hosting with reduced features or rights, the specialist has the right to refuse technical and consulting assistance. The work will be carried out within the specified period agreed upon when ordering, provided that technical support works during the specified period and the schedule change is not displayed in the website announcements.
8.3. Technical support ensures that your data will not be disclosed, damaged, corrupted or transferred to third parties while working on the installation / configuration site. It is possible to create backup archives for backup recovery in case of emergency failures. For more convenient and reliable data submission, it is recommended to use additional accounts, the so-called temporary (for the duration of the work) created profiles, after which such data can be easily deleted by you, thereby eliminating any suspicion towards the specialist. Before and after work, technical support notifies the customer of the start and end of the activity.
8.4. If the data is incomplete, not provided, the server (site) does not respond for a long time, gives connection errors or the work is done on the local computer, Technical support has the right to refuse to solve your problem before providing the full requested data.
8.5. Services are made from the moment of full payment and receipt of all data for the performance of work from the customer.
8.6. Orders made by the Buyer on weekends and holidays are processed by the Seller on the first business day.
8.7. Refund for services not rendered is possible with deduction of the transfer commission within 20 days, without refund of the cost of the solution itself.
9. SETTLEMENT OF DISPUTES
9.1. The claim procedure for pre-trial settlement of disputes arising from this Agreement is binding on the Parties.
9.2. The term for consideration of the claim letter is 60 business days from the date of receipt of the latter by the addressee.
9.3. Disputes under this Agreement shall be settled in court in accordance with the law.
10. RETURN POLICY
10.1. Goods are not refundable.
10.2. The product is contained in the list of goods that cannot be returned and exchanged, according to the Cabinet of Ministers of Ukraine Decree No. 172 of March 19, 1994 (as amended) - link , namely: - audio, video tapes, discs for laser readout systems with recording - and other products that are not related to the assortment of our online store.
The software is equated with disks for laser reading systems, that is, it cannot be exchanged or returned.
10.3. Also, the exchange, return, update of the downloaded product is impossible due to the complexity of the technical stuffing of the purchased product and its licensing systems.
11. FINAL PROVISIONS
11.1. This Agreement is governed by and construed in accordance with the laws of Ukraine. Issues not regulated by this Agreement shall be resolved in accordance with the legislation of Ukraine. All possible disputes arising from relations regulated by this Agreement are resolved in the manner prescribed by the current legislation of Ukraine, according to the rules of European law. Everywhere in the text of this Agreement, the term "legislation" refers to the legislation of Ukraine.